Q. How does Black Pearl Mail work?
A. Your email server/client routes all outgoing emails via Black Pearl Mail’s automated service which then adds branding to your email before sending it onto your recipients. Please note these emails are tagged and released, thus not stored and follow the standard guidelines of the RFC 821 Simple Mail Transfer Protocol.

Q. What email servers and email clients does Black Pearl Mail work with?
A. Black Pearl Mail works with almost all types of email servers and clients; if your server or client can be configured to route email messages to our outgoing mail server then Black Pearl will work.

Q. Can I change my email, letterhead design?
A. Yes, using our intuitive template designer.

Q. Will emails I send from my smartphone/tablet get my email letterhead applied?
A. Yes, as long as your outgoing mail server settings are set up correctly. If you are using a cloud solution such as Google Apps then mail settings do not need to be changed on your local device.

Q. Will my emails appear branded on recipients’ smartphones?
A. Yes, we have done the hard work so you don’t have to.

Q. How does the follow feature/automatic read receipt work?
A. By placing [follow] at the beginning of your email subject (including the square brackets), you will receive an email notification when your email has been opened by the recipient. Note that [follow] is not seen by the recipient.

Q. Will my logo come through as an attachment?
A. No, as the logo is in the message body (hard-coded) it is not sent as an attachment.

Q. Do my emails remain private?
A. Yes, Black Pearl Mail does not store any information from the email body.

Q. What kind of infrastructure does Black Pearl Mail have?
A. Black Pearl Mail has multiple Message Transfer Agents strategically placed around the world with our main application servers within Amazon’s cloud service.

Q. Black Pearl Mail’s logo has appeared on the bottom of my emails. Why?
A. Your account is currently a free account, to remove our logo you will need to sign up for a paid subscription.

Q. What do I do if I find out one of my emails went into a spam folder?
A. The first thing to check is if you have set up the SPF record on your DNS correctly. Please see our knowledgebase for how to set this up. If these setting have been set correctly and the problem persists please contact support.

Q. Can I set up just a single group/division?
A. Yes, you have the freedom to set up one group/division or a million.